Last updated: 23 July 2026
 

House of Culture ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us through this website (the "Site"). This policy explains what information we collect, why we collect it, and how it is stored, used and protected.
 

Information we collect

We collect the following categories of personal information:

• Contact details: name, email address and mobile phone number, collected when you book a class, contact us, or subscribe to updates

• Booking details: class type, preferred schedule, and any information you provide relevant to your yoga, massage or language lesson booking

• Limited Health-related information you choose to share (if applicable): for example, pregnancy status for pre/post-natal classes, or relevant physical considerations you disclose to help us guide your practice safely

• Payment information: we do not collect, store, or have access to your credit card or full payment details. Payments are processed securely by Stripe, a third-party payment provider. Stripe handles your payment information under its own privacy policy and security standards

• Technical and usage information: automatically collected data such as IP address, browser type, device information and browsing behaviour on the Site, gathered through cookies and similar tracking technologies
   

How we collect information

We collect personal information when you:

• Submit a booking or enquiry form

• Contact us by phone, SMS, email or through the Site

• Complete a purchase for a class, package, massage or lesson

• Browse the Site, through cookies and analytics tools automatically enabled by our website platform, Wix
   

Why we collect this information

We use your personal information to:

• Confirm and manage your class, massage or lesson bookings

• Contact you to arrange or adjust appointment times

• Respond to enquiries

• Send updates about classes, schedule changes or studio news (only if you have agreed to receive these)

• Improve the Site's functionality and user experience

• Meet our legal, accounting and insurance obligations
   

How we store and protect your information

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, in line with general data protection standards. Booking and contact information is stored securely within our Wix account and associated business systems. Payment details are handled exclusively by Stripe and are never visible to us.
 

Third parties and platform disclosures

Because this Site is built and hosted using Wix, certain data handling is managed by Wix and its integrated services rather than directly by us:

• Wix (website platform): Wix processes site visitor data as our website hosting provider and may use cookies, analytics and security tools as part of operating the Site. Wix's own privacy and data-processing practices are described in Wix's Privacy Policy.

• Stripe (payments): Stripe processes all payment transactions and stores your payment card details under its own security and privacy standards. We do not receive or store your card details.

• Cookies and analytics: The Site may use cookies for functionality, security and analytics purposes (for example, to understand how visitors use the Site). Where required, we provide a cookie consent banner allowing you to accept or decline non-essential cookies
   

We do not sell your personal information to third parties.
 

Communication and marketing

We may contact you by email, SMS or phone regarding your bookings, or to send studio updates if you have opted in to receive them. You may withdraw consent to marketing communications at any time by contacting us or using the unsubscribe option provided in our communications.
 

Your rights

You may:

• Ask us what personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information, subject to any legal or record-keeping obligations we must meet

• Withdraw consent to non-essential data collection, including cookies, through the Site's cookie settings
   

Applicability of the Privacy Act

We handle personal information in line with the Australian Privacy Principles as a matter of good practice and to support the trust of our community.
 

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be published on this page with a new "last updated" date.
 

Contact us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us at:

House of Culture
341 Moray Street, South Melbourne VIC 3205